BCBenoît CoquartChief Executive Officer▾

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Channels & Customers 360

Per-channel intelligence — health, cash, whitespace and the next move for sales, key-account management and credit.

Legrand SA · FY2025 (31 Dec 2025, audited)

The global specialist in electrical & digital building infrastructures

39,600 employees · 50+ manufacturing & logistics sites · 90 countries

▲ Executive read· the answer, then the moves

€2.1 bn of cross-family whitespace sits across 5 channels on €9.5 bn of revenue, while 0 channels (€0 M) are flagged high-churn. Defend the at-risk book first, then diversify into adjacent product families where the channel expands fastest.

4 of 4 headline metrics improving vs prior · still off target: Connected / Subscription Retention 112.0% vs 115.0%, Software & Services Revenue €1.4 bn vs €1.7 bn, Customer NPS 54 vs 60

Do now — ranked by urgency

1
Defend the high-churn channelsAct now
Why it matters
0 channels at high churn risk put €0 M of revenue in play; a save here protects repeat-order revenue directly.
What's driving it
0 of 5 channels flagged High churn
€0 M revenue exposed
FYI
Portfolio revenue €9.5 bn; 6 live channel signals tracked
Owner: Key-Account / KAM
Open programs →▤ open at-risk programs
2
€40 M of contracts at risk — Q3 FY26Watch
Why it matters
Each lost renewal is recurring software, services & connected revenue that won't repeat.
What's driving it
renewal window Q3 FY26
Signal: Renewal risk
FYI
Of €330 M of software, services & connected contracts up for renewal in Q3 FY26, €40 M is at risk of non-repeat.
Owner: Commercial · Key Accounts
Act →▤ open the at-risk contracts
3
€55 M of contracts at risk — Q4 FY26Watch
Why it matters
Each lost renewal is recurring software, services & connected revenue that won't repeat.
What's driving it
renewal window Q4 FY26
Signal: Renewal risk
FYI
Of €360 M of software, services & connected contracts up for renewal in Q4 FY26, €55 M is at risk of non-repeat.
Owner: Commercial · Key Accounts
Act →▤ open the at-risk contracts
4
€38 M of contracts at risk — Q1 FY27Watch
Why it matters
Each lost renewal is recurring software, services & connected revenue that won't repeat.
What's driving it
renewal window Q1 FY27
Signal: Renewal risk
FYI
Of €320 M of software, services & connected contracts up for renewal in Q1 FY27, €38 M is at risk of non-repeat.
Owner: Commercial · Key Accounts
Act →▤ open the at-risk contracts

📈 Channel & geographic reachStep 2 of 6 · distributor, hyperscaler & installer accounts, cross-sell◀ Orders & Backlog 360 Order / Tender 360 ▶All journeys

🌐 Enterprise 360 modules· on Channels & Customers 360Browse all 31 views ▾

✅ Todayyour decision queue 📨 Activity & Digestaudit trail · @mentions 🧭 360 Directoryall views by persona 🗺 Guided Journeyspersona flows · step-by-step 🛰 Control Towercommand center 🎯 Strategy & Goals4 pillars · OKRs 💎 Value Creation Planshareholder value · valuation 🤖 AI Agentsrecommend & act 🌐 Enterprise 360the consolidated pane 📈 Orders & Backlog 360funnel · forecast 🛰 Market & Industry Intelsignals · datacenter · M&A 🏛 Company Hierarchyorg · families · entities 🗂 Org Roll-up 360region · family · site 📍 Plants & Supply Chain 360plant twin · lines · assets 👥 Channels & Customers 360channels · accounts · attach 🧩 Customer Mastergolden record · MDM 🧾 Order / Tender 360orders by family 🔄 Order-to-Cash 360order-to-cash cycle 🔁 Software & Services 360subscriptions · services · connected 🔧 Project / Job 360delivery · project margin 👷 Workforce 360plant workforce · utilization 🏷 Brands & Products 360brands · margin journey 🧩 M&A Integration 360PMO · workstreams · synergies 🤝 M&A Pipeline 360bolt-on deals · pipeline · ROI 🚪 Value Creation & Re-ratingleverage · QoE · EV bridge 🚚 Sourcing & Suppliers 360copper · components · logistics 💰 Finance 360P&L · segments 💵 Cash 360DSO · AR · treasury 🧬 Ontology & Meshlogical layer · data products ▤ Evidencedrill-to-record · export 🩺 Data Healthfreshness · lineage

↗ Where this connects — act / drill across

🧩Customer Master· the golden record & terms 🔁Software & Services 360· subscriptions & repeat orders 🧾Order / Tender 360· quote the cross-family attach 💵Cash 360· the account's DSO & AR

● LiveBuilt forCMO · Sales· where to diversify / cross-sell nextKey-Account / KAM· program & renewal playsCredit · Collections· who to chase or hold

Pick an account for a one-page profile that turns the data into a move — a cross-sell play for sales, an expansion/renewal plan for key-account management, and a collect-or-hold call for credit — each benchmarked against the portfolio.

Data backing: customer · opportunity · signal · kpi (repeat-order/DSO/GM peer benchmarks)

Select an account

Electrical distributors & wholesalers

Diversify now

Global account · Distribution

Customer health

churnLow

Financials

Revenue

€5.2 bn

Software & services

€620 M

12% of revenue

Order book

€1.4 bn

Gross margin

50%

+0.8 vs peer

Repeat-order

108%

-1 vs peer

Whitespace

€700 M

cross-family

Cash & credit

DSO

58d

+2 vs peer

Aged AR

€185 M

modeled >45d

Churn risk

Low

Signals & pipeline

No external signal on file.

Open: Wiring-devices range refresh & distributor listing (Europe) — €110 M · Qualify @ 42%

Next best action · by stakeholder

Sales / CMO

Diversify into €700 M of cross-family whitespace — Distribution channel already at 12% software & services; attach the missing families (datacenter power, energy distribution, connected systems or wiring devices).

Key-Account / KAM

Healthy expansion (repeat-order 108%, +-1 vs peer). Lock a multi-year program and anchor-customer status.

Credit / Collections

Cash position healthy (DSO 58d, within peer). No action.

Exhibit 1

All channels · one decision each

5 route-to-market channels · €9.5 bn revenue · €2.1 bn of cross-family whitespace · 0 at churn risk.

Account	Channel	Revenue	Software & services	Repeat-order	DSO	Whitespace	Health	Verdict
Electrical distributors & wholesalers	Distribution	€5.2 bn	€620 M	108%	58d	€700 M	88	Diversify
Datacenter operators & hyperscalers	Datacenters	€1.9 bn	€420 M	118%	68d	€900 M	92	Diversify
Panel builders & integrators	Systems integration	€1.1 bn	€120 M	106%	60d	€220 M	82	Diversify
Electricians & installers	Contracting	€800 M	€90 M	105%	55d	€160 M	80	Diversify
Retail / DIY & e-commerce	Retail & connected	€481 M	€150 M	110%	40d	€120 M	78	Diversify